Meet Charles, our Business & Data Analyst

Data has become a vital strategic asset in today's real estate landscape. Charles Van Zuylen, Business & Data Analyst at Befimmo, is pivotal in transforming raw data into actionable insights that drive smarter decision-making and enhance tenant experiences. We sat with Charles to discuss how data transforms asset management, ESG strategies and customer satisfaction.

Encouraging Data-Driven Decisions at Befimmo

Charles bridges the gap between IT and business teams to convert data into value. His work ensures that data-driven decision-making is at the core of Befimmo’s operations and strategy. “My role is to enable our teams to make better, faster decisions based on reliable data,” Charles explains. “We’re continuously working on projects that support company-wide data-driven strategies.”

Automated reporting and BI dashboards have improved operational efficiency across teams. “We’ve significantly reduced manual reporting through automation, giving teams more time to focus on strategic initiatives,” Charles says.

Optimising Tenant Experience Through Real-Time Data

Befimmo has made significant strides in improving tenant experiences through real-time data tracking. “Our integrated workplace management system now allows us to track tenant requests in real-time, which has significantly improved response times,” Charles shares.

“Tenants can also monitor the status of their requests through their own dashboard, ensuring transparency. This two-way communication has streamlined issue resolution and enhanced overall tenant satisfaction.”

Question: How does Befimmo use metrics like NPS and recurring issue analysis to improve tenant experiences?

Charles: We turn data into action. By analysing recurring tenant concerns and monitoring Net Promoter Scores (NPS), we gain deep insights into areas needing improvement. This data directly informs how we refine building services and ensure tenant feedback always shapes our operational strategies.

Q: ESG has become a major focus in real estate. How does data support Befimmo’s sustainability goals?

C: We’re continuously leveraging data to drive sustainability by closely tracking energy consumption, carbon emissions, and other key ESG metrics. Using granular energy consumption data, we gain precise insights allowing us to take the smart actions to reduce our carbon footprint while maintaining tenant comfort.

Q: How does data guide ESG investment decisions?

C: Data is essential in making the right ESG investments. We use it to track the impact of sustainability initiatives and ensure they deliver both environmental and financial value. It helps us create projects that contribute to greener buildings, ensuring we meet sustainability targets while creating long-term value.

Q: How has automated reporting improved team efficiency?

C: Automated reporting has been a game changer. It reduced manual reporting efforts and improved cross-team data accessibility. This shift allows teams to focus on higher-value strategic tasks rather than getting bogged down in routine data collection. Our self-service datasets also empower teams to conduct their own analyses and significantly increase data literacy, leading to faster, data-backed decision-making.

Looking Ahead: The Future of Data in Real Estate

Data has the power to transform how we manage properties, serve tenants, and achieve our sustainability goals. It’s about turning insights into action and ensuring we create smarter, more efficient spaces that meet the evolving needs of tenants and investors alike.

“The role of data in real estate is only going to grow. Smarter buildings, more sophisticated ESG strategies, and enhanced tenant experiences all depend on robust data analytics,” Charles predicts. “We’re committed to staying ahead of the curve, ensuring Befimmo leverages data to create value for all stakeholders.”